Shipping & Delivery
Delivery Zones & Rates
| Location | Delivery Time | Cost |
|---|---|---|
| Nairobi CBD | Same Day | FREE |
| Greater Nairobi | 1-2 Days | KES 200 - 500 |
| Mombasa, Kisumu, Nakuru | 2-4 Days | KES 500 - 800 |
| Other Counties | 3-7 Days | KES 600 - 1,500 |
* Delivery rates may vary based on package weight and dimensions
Our Delivery Partners
We partner with trusted logistics companies to ensure your orders arrive safely:
G4S
Fargo Courier
Posta Kenya
Wells Fargo
Order Processing
- Orders placed before 2:00 PM are processed the same day
- Orders placed after 2:00 PM are processed the next business day
- You'll receive an SMS/email with tracking information once shipped
- Weekend orders are processed on Monday
Store Pickup
Prefer to pick up your order? No problem!
- • Select "Store Pickup" at checkout
- • Orders are ready within 2 hours of confirmation
- • Bring your order confirmation and valid ID
- • Pickup hours: Mon-Sat, 8:00 AM - 6:00 PM
Pickup Location:
Tom Mboya Street, Nairobi CBD (Near Archives)
Frequently Asked Questions
Once your order is shipped, you'll receive an SMS and email with a tracking number. You can also track your order in your account dashboard.
Our delivery partner will contact you to arrange a convenient delivery time. If you're unavailable, they'll attempt delivery the next day or arrange pickup from their nearest point.
Yes, you can change your delivery address before the order is shipped. Contact us immediately at +254 700 123 456 or via WhatsApp.